Scope
This Refund & Return Policy applies to purchases made from [Business Name] through [Website URL], where applicable. If this website does not sell products or services directly, replace this page with a statement explaining that purchases are handled by the relevant third-party seller.
Returns and Eligibility
To request a return, contact [Support Email] with your order number, purchase date, and reason for the request. Return eligibility, condition requirements, return shipping costs, and any exclusions must be specified here to match your actual business practices.
Refunds
After receiving and reviewing an eligible return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method where possible. Processing times may vary by payment provider.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact [Support Email] promptly and include your order number and relevant details. We will explain the available next steps.
Digital Products and Services
If you sell digital products or services, describe any cancellation, access, and refund rules here. Do not state that all digital sales are non-refundable unless that wording is lawful in every relevant circumstance.
Exceptions and Statutory Rights
Any exclusions or restocking fees must be clearly disclosed before purchase and comply with applicable law. This policy does not remove mandatory consumer rights, including any applicable statutory cancellation, return, or refund rights.
Contact
For return or refund requests, contact [Support Email].
Last updated: [Date]